Demo dispair

Thanks All, I did contact the Dealer and of course they were very sorry. They will fix all the problem's. Still I find it disturbing that so much information and detail was overlooked. I'm not a rich guy. For me spending $11,000 on a system is a huge investment. It spent the same for my car. I hope this works out. Thanks again.

Well, the Immedia www site only lists one WI dealer for Audio Physic. Never dealt with them or been there. If Croach bought it somewhere else, better to say where than to cast suspicion on an innocent authorized dealer!

I agree with Jperry - This Dealer lied and if these speakers were posted on Audiogon - then I would contact them and expose this dealer to all of us - and I hope that you used a credit card

I hope you used a credit card. If so, take the suggestion from John_1 and make your life easy. If they won't be reasonable write your credit card company, copy the dealer, and they will reverse the charge. Then wait for the dealer to call you begging to rectify the problem.

I would call and ask to return them based on the incorrect reporting. It is likely they have a store standard return policy within a day or so. If they don't, you have the following recourse options: a) If you purchased with a credit card, you can dispute the credit card charge, and have your credit card company help you, b) Inform them that your story will be plastered all over the internet if they don't make good on the deal, c) find out if they sell new Audio Physics, and contact immedea (the importer - they have a web site) with a complaint, d) Call the better business bureau in their part of town and see if they can help you (probably not). You can try a small claims court lawsuit, but that will take considerable time and effort, and you will need written evidence.

What was the dealer??