43 responses Add your response
I've had straightforward and fair deals with both Perrotta Consulting and Weinhart Design, although not as good prices as TMR (still, it was my choice to do the deal). Luke warm to cold experience with Scott Walker Audio, who ultimately didn't have time enough to fix a problem and was too busy to respond with reasonable promptness.
USA Tube Audio...I didn't buy anything from them, but I called them out in a constructive manner via email, because they have a store one hour from where I live in Scottsdale, and they advertise their great showroom. What they don't advertise is that when they are out on an installation, NOBODY is minding the store!
As I say, I sent them an email telling them that I had wasted an hour driving there only to find a small sign on the door saying that they were out on an installation. I suggested that they should always have a person in the store during store hours. He said I should have called them. I strongly disagree. If you are that type of store, and I'm aware that they exist, you should state it on your website...call for appointment.
To make matters worse, he responded to my polite email and said that he had reported it to audiogon! Really bad attitude from this guy...
Audio solutions Indy is a great place. Their prices are a little high, but the staff is highly knowledgeable and they have more inventory than the other 8 audio stores within 150 miles of me combined. Like 20-30 times the inventory New/used I have seen anywhere. I stop in once a month or so and it takes hours just to look at what they have.
TMR prices are high for most of what they sell. Ever see the pics they have of gear? I guess they're using some kind of a camera that has very little detail and everything looks like it has a gray haze to it.
Echo in Portland OR. is w/o a doubt one of the best if not the best. The pics of gear are very good and the prices make TMR appear to be gouging the potential customer. Echo fix/replace anything that isn't working correctly 100%. And they give a warranty on there gear.
Hanson Audio - I think they're in the Northeast. (I'm too lazy to backtrack this morning.)
Bought a Primare phono preamp from them for a little below their asking price a while back. They countered, accepted, shipped quickly, followed up, all the things retailers ought to be doing. Very nice people.
Reno Hifi. Can't say enough about Mark. Sets the bar very high. Answers emails quickly, picks up the phone himself. Three purchases in about two years. He's my go-to for Pass Labs, period.
AudioClassics NY. TONS o' McIntosh gear and other manufacturers. Pair of Usher floorstanders a while back. Repacked with enough protection to withstand a MOAB. Quick on the phone, quick with emails.
Saturday Audio Chicago. Got my pair of Thiel CS 3.6 from them about 2 weeks ago. They're great on the phone, not so much with email. Speakers were repacked with so much protection I almost needed a dumpster. Flawless and as described/photographed in the ad. Phone better - super helpful and knowledgeable all the way.
I’ve had good experiences with both TMR Audio and Spearit Sound. TMR gave me a fair price for trade on an integrated amp (maybe less than I’d be able to sell it for here on Audiogon, but remember they’re running a business and have to factor their overhead into the equation) and an equally fair price for the integrated amp I exchanged it for. I bought a refurbished CD player from Spearit sound as the result of a very informative and friendly phone conversation with one of their staff. According to their website, proprietor Ralph Spear is retiring. I hope this doesn't mean they're closing up shop.
TMR has been great to deal with. I've sold multiple pieces to them, and they have offered fair prices. They are quick to get a quote to me, and they send the mailing labels so I can just drop it off at Fedex.
Echo Audio is also fantastic. Friendly and knowledgeable service, and good selection of gear.
I'll chime in here and offer another round of Kudos to The Music Room in Colorado, specifically for a guy named Karl who, when a problem arose in our transaction, managed it professionally, resolved it quickly. Very honest and trustworthy operation. I wouldn't think twice about doing business with them again in the future when and if... Excellent packaging/protection on my equipment as well. Fast, too.
Also anothet nod for MusicDirect. Totally without nonsense, fast and professional.
Happy to see this discussion taking place! We’re passionate about used gear and there a number of great, reputable dealers out there that have been mentioned here. A couple of points of clarification. We are independently owned and operated - not affiliated with any other dealers or business. We offer a 45-day return policy on everything purchased at tmraudio.com. We have a growing staff of music-lovers that are dedicated to customer satisfaction. Please contact us directly with any feedback (positive or negative) as we are always looking to improve the customer experience. Enjoy the music! -Rob
I am currently dealing with TMR Audio. I asked for a quote on an amp and a pre-pro, they offered about half what I asked, but the equipment is just taking space and I wanted them out of the way, so I accepted. They sent me labels and I shipped them, now they're telling me the pre-por is not accepting HDMI input, but I know for sure it does, because I've been using it for years without issues. So now I'm stuck I guess, because if I decide I don't want to sell, they'll probably ask for the shipping cost both ways, which will probably be as much as what They're offering me. Be advised, if you use any of these places, once you ship your items, you're at their mercy.- cross your fingers and pray they don't decide to screw you, because they CAN.
I will update when I get this resolved one way or another.