It sounds like you're going to send the incompatible power amp back and get a refund net of the repair costs. Get your poweramp-eating preamp checked out. Then it's up to you to show the manufacturer that you and your unit behaved in a reasonable fashion. Did your auditioning begin after you blew up the power amp you had to begin with? If you don't get satisfaction in the trenches, escalate your request to the marketing manager of the parent company. If the company is publically traded, go to a stock quote website and read the news. Press releases usually contain a contact name and email addy for the top public relations person at a company. Use a gimmick, like the company's own slogan which may tout their products' reliability or other reputed qualities. You'll find it on their website. Show that they failed to come through on the promise they made to the public. Through it all, act calmly and reasonably and present verifiable facts and dates. So keep a diary of who said and did what, including your own actions, as events occur. Present the story without adding your opinion. It's ok to say how you feel but there's no need to explain why. In the end, if you have a reasonable case and can truthfully portray yourself as the innocent witness to the unreasonable acts of the company, you'll get results. However, if it turns out that you are at fault, prepare youself to accept the same responsibility you might wish in inspire in the company.
DC Leakage and dealer issues
I was auditioning an amp from a well known Canadian designer. The amp played for 30 seconds and then blew. The designer told me that my preamp must have DC leakage and that the amp has DC protection circiuts. The Spectron Digital amp I also auditioned also kept turning off but did not blow. The other amps I auditioned Pass X-250, Rowland M-112, Plinius 102 and Sonogy Black Knight II, etc., did not have any issues with my BAT preamp. I took my BAT VK-30SE preamp to a dealer who told me he could not find the DC leakage. I wrote to BAT and they told me to measure the output with a volt meter and when I did, I did not get a reading. I returned the amp and received a second amp to audition. BTW, the manufacturer also wanted me to become a NY area dealer if I wanted to accept their offer. The second amp keeps turning off after 5-10 minutes of play, again they are telling me DC leakage. I have advised them that I do not want the amp and that I am sending it back for a full refund. The manufacturer now wants me to pay $400 repair costs for the first amp that blew up plus their customs fees. That would mean that it will cost me $830 (including my shipping and customs fees) to audition a $2200 amp. Boy am I pissed off.
What do you think I should do? I still have to ship the second amp back.
All comments welcome.
Peter
What do you think I should do? I still have to ship the second amp back.
All comments welcome.
Peter