Customer Service


We are so quick to identify receiving poor customer service from high-end companies, that I just wanted to post my positive experience with Bryston. I've been in this hobby for 20 plus years. I've owned several Wilson Audio speakers, Parasound, PS Audio, and a few others. Let me just say emphatically that Bryston has the best customer service that I've ever experienced. I recently purchased a BDP-2 and had a few questions. I was put in contact with Gary Dayton of Bryston and he has gone above and beyond what I expected. I talked to him several times and he volunteered to help resolve an issue way after hours. This is what all companies should strive for...the bonus is the BDP-2 sounds fantastic!
ricred1

Showing 1 response by ozzy

Bryston, Pass Labs, PS Audio are the best I have ever encountered.
How a company treats a customer AFTER the sale, (or when things go wrong) is what impresses me.
My recent ongoing repair with Cary Audio has left me unimpressed. So many excuses...