Cracked glass/ Mcintosh


I don't have any experience dealing with an A-gon customer who claims the glass is cracked on a Mac integrated I sold him. I provided pics to him and the Mac was boxed the same way I got it from Mcintosh. Box in a box with it attached to the plywood. I find this very hard to believe.

What I'm wondering is how should this have been handled by the buyer. Shouldn't he be taking this up with the carrier? Btw, it was shipped on April 21 and just today he sends me the e-mail.The box was delivered 4/24 or 4/25. I'm just now finding this out. I also had sent e-mails to him asking if he got the tracking number and there was no response. Last week I sent an e-mail asking if he got the Mac and in both cases he never sent a reply of any kind. I need a little guidance on this.

Thanks to all
harley52

Showing 2 responses by unsound

The quality, amount and length of time the buyer has garnered feedback, and the same criterion observed from those who left feedback for the buyer might be insightful.
I agree with Atmasphere here. Ordinarily the shipper is responsible for safe delivery.
As far as 24 hours, etc.. It's quite possible that someone else signed for it while the original purchaser was out of town, it might have been delivered late on a Friday and/or a weekend/Holiday might have delayed response, and the damage wasn't discovered until the purchaser opened the package. However in this case, there seems to be way too much time elapsed between delivery and claim of damage. The Audiogon feedback history of the buyer might be insightful here.