Assuming you insured the item and shipped the Mac to the purchaser then I
believe its your responsibility to make a claim. If the claim is paid, the payment
is sent to you the shipper.
With that said I don't understand why the purchaser waited so long to report
this to you, and I would be suspicious. I'd like to a good answer to why they
waited so long to contact you?
I've purchased and sold a lot of equipment using Audiogon. I've had a total of
two items that I've sold get damaged in shipment, once by FedEx and once by
UPS. I had to jump through all their hoops but I refunded the money to the
purchaser and luckily I receive payment through the insurance that covered my
expense.
In both cases the purchaser had contacted me the day of delivery or the next
day.
BTW; one of the items was cracked glass on a Mac tunner. I was emailed photos
of the damage and we had several discussions on the phone.
believe its your responsibility to make a claim. If the claim is paid, the payment
is sent to you the shipper.
With that said I don't understand why the purchaser waited so long to report
this to you, and I would be suspicious. I'd like to a good answer to why they
waited so long to contact you?
I've purchased and sold a lot of equipment using Audiogon. I've had a total of
two items that I've sold get damaged in shipment, once by FedEx and once by
UPS. I had to jump through all their hoops but I refunded the money to the
purchaser and luckily I receive payment through the insurance that covered my
expense.
In both cases the purchaser had contacted me the day of delivery or the next
day.
BTW; one of the items was cracked glass on a Mac tunner. I was emailed photos
of the damage and we had several discussions on the phone.