2. amps-preamps
  3. 1399307283

Cracked glass/ Mcintosh

I don't have any experience dealing with an A-gon customer who claims the glass is cracked on a Mac integrated I sold him. I provided pics to him and the Mac was boxed the same way I got it from Mcintosh. Box in a box with it attached to the plywood. I find this very hard to believe.

What I'm wondering is how should this have been handled by the buyer. Shouldn't he be taking this up with the carrier? Btw, it was shipped on April 21 and just today he sends me the e-mail.The box was delivered 4/24 or 4/25. I'm just now finding this out. I also had sent e-mails to him asking if he got the tracking number and there was no response. Last week I sent an e-mail asking if he got the Mac and in both cases he never sent a reply of any kind. I need a little guidance on this.

Thanks to all
harley52

Showing 2 responses by czarivey

czarivey
5,657 posts
 
Either it's been mishandled during shipping or after shipping.

I don't think you're liable personally, but as an incentive, you can offer buyer to help in insurance claim.

You can also say that it's been quite a while after it was shipped and who knows or who should really know what was happening with amp between date of delivery and over 10 days after, but instead you let insurance company say same thing and politely remove your personal liability.

P.S. I'm experienced retailer and sell vinyl records online and off the store front and dealing with cases like that almost on daily bases.
czarivey
5,657 posts
 
fb is irrelevant indeed.
act regardless of fb.
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