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Sounds like you are making connection, but somehow the protocol is not working. Just to be sure, are you connecting directly to the PC? If so, are you using a crossover Ethernet cable? Can you change the name of the device from the Status screen. If you get the Status Screen and can change the device name, then you probably have the correct cable and setup.
Have you called your dealer or the company and asked for help?
Thanks for the response. I currently have the amplifier hooked up to my router, and access the amplifier through that. I know that the connection is correct because I am able to get to the amplifier status webpage.
I think you're right, I just need to figure out the correct protocol/program to send the message from the computer to the amplifier.
I've emailed Levinson support, but they have been absolutely no help.