Please don't be one of those super-passive customers who give them weeks or months to reply to you. The reported behavior is completely unacceptable and deserves a commitment to fast resolution without any need for a drawn out response. Start out at the top of CJ and don't take no for an answer.
Under no circumstances should you pay without getting a satisfactory solution agreed to first. That agreement shouldn't result in you paying for more than you bargained for for repair and shouldn't result in you getting last than an item in the condition it was shipped to them.
No reasonable CJ employee would order repair on a FUBAR piece without discussing with customer first. They have a responsibility to report damage as soon as the piece was received at CJ. Something smells very fishy! Cheers,
Spencer
Under no circumstances should you pay without getting a satisfactory solution agreed to first. That agreement shouldn't result in you paying for more than you bargained for for repair and shouldn't result in you getting last than an item in the condition it was shipped to them.
No reasonable CJ employee would order repair on a FUBAR piece without discussing with customer first. They have a responsibility to report damage as soon as the piece was received at CJ. Something smells very fishy! Cheers,
Spencer