My my experiences with VPI customer service has been beyond exemplary. I find the folks at VPI to be warm and gracious folks. I purchased a USED two tonearm Classic 4 through Audiogon. The table was rated 9/10. When I set up the table, there was A very annoying hum, particularly at 33 rpm, but also present at 45 rpm. Obviously not a 9/10 condition. I contacted Harry, he responded quickly with several ideas for me to try. None of these worked.
I then delivered the table to VPI, luckily I live a drive able distance saving shipping. Harry greeted me like a long lost friend! He insisted that he help me unload the table which he recognized immediately. Long story short, VPI kept the table for 3 weeks. They installed a new motor, a new motor mount, replaced the needle tonearm bearings, machined and installed a metal cover for the bottom of the table,thoroughly lubricated and cleaned the table and changed me NOTHING! Remember, this was a Four year old table purchased used through Audiogon! By the way, this was Harry Pierson's turntable that had been obviously used very hard.
VpI, great service!!