Wow, I hit the same issue with Dishnetwork!
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I had simlar issues with Comcast , not as bad , its default was 720p , anyway you dont need a new box, what you need is comcast to send out software patches . may take 3 or 4 weeks but they will get them resolved . And forget about talking to Sales reps on the phone , there is some secret wizard behind a curtain that will fix it.
They dont want people who dont know whats going on like Grandma saying when I go to Mrs Winkles house her dish network HD colors pops off the screen and my Comcast looks like crap. They will fix it , because the have an economic reason to do so.
I love to hate Comcast. Generally I have them over at least twice a month to fix a problem, but they never get in to actually do anything. Why? Well it is about booties. Yes, booties, which they never bring, as they advertise they always bring. So, I get a $20 credit. Another visit is scheduled, and again no booties, so another $20 credit. These people never learn. Still waiting for them to implement PIP, promised five years ago.
turn on tv,make sure the cable box is off.hit the menu button on the remote,i think it`s twice then hit the zoom button on the remote.the setup wizard will come up on the tv screen.it will walk you through step by step very easy.
if you can`t do let me know with an email and Sunday i will call you and walk you through it
Got it. It worked. Menu button with box off brings up a config menu you can set tv resoultion with. Power button then exits and saves.
Much better! Thanks so much Alpass!
Is this an "undocumented feature".
Typical Comcast. Their whole system is geared to their benefit by default, not the customer's. Its up to the customer figure out what they can. I suspect most people just give up when they have a problem due to common long wait times or long travel distance to the nearest overcrowded service center.
I guess one can switch to a competitor if you want but that can be quite the inconvenience as well.
I think no company I can think of gets my goat as much as Comcast!
Every once is awhile double check its still on 1080I sometimes switching sources can send the box back to default, but I have noticed mine will finally default to 1080I , for about 2 months the default was 720p, so take hart Comcast users , sometimes they roll out the new boxes without the firmware signal in your neighborhood set up properly. But they fix it , thanks to competition , Dish , Direct , Verizon....Comcast has to make sure your HD quality is top notch. They dont want to loose your business.
oy, that blows.
if you haven't upgraded your box in a while, i might try to get a NEW model box (i highlight that because unless you ask very firmly, they'll often try to give you and old one) to see if it works better with the new config.
one thing i've learned, though, is to NEVER turn a box that is working fine (as your box was before their "upgrade", anyway) until you're sure that the new box works well. whenever i do that, i hold on to the old box and just pay the pro-rated monthly fee when i finally do turn it in. that's after turning in a fine hd box and going through three s****y new ones trying to find one that worked and not having hd cable for a couple of weeks.
good luck. glad mapman got his 1080i working (on my comcast boxes there's a little button on the front that lets you scroll between 480, 720, and 1080i and then just uses your last choice as the default output).
A while back, there was a Thread that mentioned a fault in the Comcast HD box that caused the screen to go from picture to bright green. To get back to a picture, I have to turn everything off and then back on. Does anyone know if getting a replacement box from Comcast will stop that from happening?