Cocktail Audio Firmware Update Issues

I don't know about cocktail audio but my tidal app was dropped from my i-pad completely. It says it requires ios-13 or newer version. When I try to update my i-pad, the latest version available is ios-12.5.5. Something is going on!

Oh my goodness I’m not alone  facing this issue 

Well, I figured out my problem. A little google searching revealed that the newest version of Tidal requires iOS 13 or newer version of operating system. My iPad is old enough that it only supports up to version 12.5.5. So the only solution for me is to buy a new iPad. Fricking Apple!  Is it possible your device may have a similar issue? I would be in touch with Cocktail Audio if you haven't already. I'm curious to know what you learn.

Does Tidal run on Android?  I got so fed up with Apple “bricking” applications with updates that switched to Android a few years ago. I use Qobuz so I don’t know if Tidal runs on Android 

Thank you for your responses. I did contact Cocktail Audio/Novatron about this issue. They provided the following response: 

Tidal login method was recently changed. You need to log in two times. First log in, please do it at our device setup as you have done before, and then, please do 2nd log in at your mobile device with our MusicX NEO app.

This is a mandatory process by Tidal to strengthen the security of user accounts.

You can download the MusicX NEO app(the latest version v1.0.18) from the App store.

And, your device firmware should be based on R16XX version.

If your X45 has R1530 or R15XX firmware, you should update with R1688.

When I downloaded the new R1688 firmware to a USB stick, it was in some type of programing code that the system does not recognize. Trying to find out when they will release the new version on their web-site. Will keep you posted once I hear back from them.

Cheers,

Steve

Mahler123,

Yes, Tidal runs on Android. I use it on both my Samsung G20 and Tablet 5SE without any issues. My real problem is that it does not allow me to login to Tidal directly from the Cocktail Audio X-45.

I hope this helps.

Cheers,

Stevre

@stevre I have the same issues can’t update my software 
The current version on my X45 is 1530
cant login to built in tidal 
if you fine any solution pls update us  

Op can you the links where do you download the new software (R1688) for your X45 ?

Good morning everyone. Here is the response I just received form Novatron regarding the TIDAL issue:

We will not upload R1688 to our website. But, as we are now working to add more features to our software. So, we will upload higher version to our website within October.

I sent a follow-up inquiry asking if they will be including the TIDAL fix in the higher version that they state will be issued in October (This year?).

These are the instructions that Novatron provided in their response.

1.  Tidal login method was recently changed. You need to log in two times.

First log in, please do it at our device setup as you have done before, and then, please do 2nd log in at your mobile device with our MusicX NEO app.

This is a mandatory process by Tidal to strengthen the security of user accounts.

You can download the MusicX NEO app(the latest version v1.0.18) from the App store.

And, your device firmware should be based on R16XX version.

If your X45 has R1530 or R15XX firmware, you should update with R1688.

2.  You can download the R1688 firmware like below.

As we haven’t uploaded it to our website, please download R1688 firmware from our webhard like below, and update it with a USB memory stick manually.

-   https://www.webhard.net

-  ID : novatron /   PW : 0000

- Please go to “Download Only” folder, and go to “New DB Firmware” folder (password : 4579)

3.     New Music database(R16XX firmware)

We improved the Music database system of R15XX firmware(old music database) to New music database system from R16XX firmware.

If you want to update to R1688 from R15XX(old music database), please read the attached New Music DB manual carefully.

Good morning everyone,

Update as of : Cocktail Audio just released a new firmware R1721 update (likely for all models). I installed the update last night and it fixed my Tidal Music login issues. I am now up and running once again. 

Please refer to the footnote at the bottom of the notes regarding Tidal Music and how to login.

Best to all and Cheers,

Steve

The update was as of Novermber 12, 2021

Good morning everyone,

Update as of November 12 : Cocktail Audio just released a new firmware R1721 update (likely for all models). I installed the update last night and it fixed my Tidal Music login issues. I am now up and running once again. 

Please refer to the footnote at the bottom of the notes regarding Tidal Music and how to login.

Best to all and Cheers,

Steve

Anyone figure out how to use the new "function to delete album/song from MusicDB" that was allegedly added with the new update? I haven’t been able to find it. I’ve been using an early version of the new firmware since early October (due to the Tidal login issue - for some models using Tidal required both the new login method and new firmware - Novatron suggested I try it). Without the web interface I can’t edit Music DB and for some reason I now have several duplicate albums/ songs.

Best
Mike

Responding to 'Stevenyc' post about how to install the new firmware how do I find the New Music DB Manual please? - thanks

Responding to Mike728 regarding the double songs. If I browse the Music DB all the songs are double. If I browse via the browser the tracks are no longer double. Must be a bug. I've mailed Cocktail Audio.

Regards, Nic