Sure. I have that amp driving my rear speakers on my multichannel system, so I moved the amp to the front speakers and got the same results. I have monoblocks on the front speakers, so I moved them to the rears,and everything worked well. I swapped speaker cables, interconnects, and even took my prepro into a repair shop to have the balanced inputs checked.
I did everything I felt I could to be absolutely certain it was the amp, and I believe it’s the amp. Either way, I emailed the guy several times begging him to get back and help me out with advice. Maybe he could have troubleshooted something else and save him the problem of a return, but he didn’t want to even do that.
I gave him AMPLE time, but I’ve finally had enough. He’s a deadbeat. |
Bassdude....ditto to your points. The last thing I wanted to do was to slam a small business guy just trying to compete with the big guys, but I really felt like he was disrespecting me. And you're right, I really liked the amp. It was more than pretty darn good. |
Jea48 and mapman.....great points. But those are the things ONE MEASLY LITTLE CALL would have resolved. That’s why I’m so angry.
Yes, I do in fact have three other class d monoblocks connected to the same power conditioner. I did think that it may be causing interference. Could that be the problem? I tried moving the plug to different receptacles on the conditioner, but it didn’t help. The only thing is, I had been using it with these amps for a couple of months with no issues. The other amps are all Wyred 4 sound monos. In fact, I disconnected the other amps from the power conditioner and got the same problem. |
Islandmandan.....I thought about exactly your point, that he's a small company and probably slow to get back, but it just became ridiculous.
I'm as reasonable a guy as there is, and I felt I gave him ample time to return my emails. I also felt I was genuinely sympathetic to his issues, but I started to feel that he was taking advantage of me.
The clincher was when my good friend who was a business owner, told me that it should be no problem for him to take just a little time out of his day to write me an email or call me. (I left him my number and he said he would call...but he didn't.) All he had to do was to literally take 10 minutes to help solve my problem. I hadn't had my amp functioning properly for MONTHS, and I was just plain pissed. |
I have an older Proceed amp5 in need of refurbishing. Although I love the sound of good class d amps, maybe I should just forget about them, and fix the big, inefficient, and heavy Proceed and get back to good old class A/B basics. |
Mapman....It's a three year warranty. Like I said, it's a good sounding amp and frankly, it mated really well with the speakers I have, but as my buddy said, it should have been no trouble for one call. |
Mapman...the noise issues that you mention are not tolerable. Just a lot of popping sounds back and forth between speakers. Not sure if it's the high frequency noise of class d, but I don't think so--just a defective amp. And I tried to post a review on the website, but surprise, they wouldn't allow it. All you see is five-star glowing reviews, nothing negative. Something is definitely rotten in Denmark as you say. |
Map...I agree. Bel Canto is a high end respectable company. I'm sure they're much easier to work with. I was looking at their stuff, but at the time I just wanted a cheaper two channel amp to tide me over. I learned a lesson that inexpensive, internet only companies are a big risk. I'll never do this again. I grew to like the amp though, and 700 dollars is still money I don't want to throw out the window. |
Frame...if you don't think he publishes only the five star reviews, respectfully, you're kidding yourself. I wrote a negative review on his site, hoping it would catch his attention and have him finally contact me, but it never saw the light of day. I checked just to be sure, but my review never made the cut.
And if you read my posts, I checked everything to make absolute certain it was the amp and not something else. I emailed him and asked him to call me, just to be sure it wasn't something I was doing wrong. A fifteen minute call would have answered a lot of questions, maybe even fixed the problem, and been no trouble for him. But he didn't give a damn. I'm sorry, but that's terrible customer service. I was patient, I didn't badger him. Maybe that was my mistake. |
I seriously doubt he has any interest in helping me at this point. I'm going to the BBB. |
I agree. That's pretty much the same thing with all amps, isn't it? Some interface better with certain speakers, not all. Unless you can afford a Krell. |
Jea48,
No I haven't read that but I'll check it out. Thanks for the advice, I'll give it a try as well. |
Crazyeddy...
You nailed it. All he had to do is take a few minutes and CALL ME. I wasn't asking for any more than was needed. In fact, I was trying to save the guy an unnecessary return. I feel totally disrespected. He may have once been great for customer service, but something has apparently changed quite dramatically. It's a mystery. |
I think the guy has no interest in helping me. In fact, posting this thread probably made it less likely he contacts me. He doesn't give a damn anymore. I need to troubleshoot the problem myself, so I guess I'll take it to a repair shop to diagnose it and make certain that I'm correct. |
Markolino, you didn't say what amp you had, I'm guessing it's a class a?
Who makes it? |
