Hi all. IMHO regardless of the amp issue(or no issue) the man should be getting responses from the manufacturer promptly. We shell out good $$ for our gear, and expect/demand to be taken seriously when issues arise, and dealt with in a timely manner. When we are left out in the cold with no communication, we are being treated disrespectfully. It seems that this is the way our society works these days. Thanks for your hard earned $$ sucker, now go away and don't bother us. This seems to be the prevailing attitude in commerce these days. I'm going through a similar issue at the moment with some motorcycle parts and my blood is boiling !! mostly due to the fact that I'm being ignored.
I own a small business as well, and when any issues arise from one of my customers, I give it top priority!! Being a small business is NO EXCUSE for not having time to address the customers concerns quickly. MAKE THE TIME !!!!!!!!!!!!!!