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Cheated by Stealth Audio cables

I own a pair of Indra RCA i/c that show a failure only in one of cables of the pair. Trought a local hifi dealer I sent this pair at the end of 2016 to the Stealth Audio factory in USA in order to be repaired.

After some mails seems, according to his CEO Serguei Timachev, that was impossible to repair this cable. Then they offer to me to upgrade to a new Indra pair. As the amount was too much I tell to Serguei to send back to me the broken pair. Then they told me that the broken cable was absolutely dismounted and impossible to be used for nothing. My answer was that for me that doesn't matter and please send me the good one and the rest of the disassembled cable. Then they never answered my mails. And my lasts four mails from the middle of June still remain unanswered by Stealth Audio.

In all this process I lost my cables, and spended 6 months of time, mostly waiting mainly due to the slowness in answering mi mails by Stealth.

I want to share this very bad experience with Stealth Audio Cables with all the members, and also to know if someone have an idea to recuperate my cables. If not I will feel absolutely cheated/stolen by this 'reputed' brand.

Thanks
128x128jaimecanto

Showing 3 responses by tatyana69

tatyana69
269 posts
 
Stealth cables do seem to be odd. I have a pair of speaker cables (or rather they are 4 separate lengths). They had difficult spades on them so I asked Missing Link in UK to re-terminate them to bananas. He did so at a quite expensive cost as he said there were a whole load of strands to be reconnected and was a pain of a job. He also said he did not rate them technically.
I however as a user found them very pleasant and put them above my Chord signatures in my pecking order. I am taking them out of my second system now to replace them with Audioquest wel signature, so a comparison may not be too fair!
tatyana69
269 posts
 
Regarding Inna's post - I asked Audioquest about reterminating my Wel's, and part of their reply is below:

"I feel duty bound to make you aware that we have, in the past, received counterfeit cables from customers who have purchased them pre-owned and want to get them re-terminated. Are you able to get any proof from your friend that they are genuine cables, as our policy is to keep any counterfeit cables returned to us, to prevent them from entering the market place again."


tatyana69
269 posts
 
For god's sake desist with this Purist nonsense. There are MANY good cables out there. I lent my spare Stealth speaker cables to a friend and he was very pleased indeed. Everything is different to different people.
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