Caveat about the Cable Company return policy

Would never buy from Cable Co as they have crappy service.There is only one guy who is always on the phone.They charge almost full list as well.I certainly would never buy anything from them.Some people love them not me!! I  once purchased b stock Still point panels from them than i got a set from Music Direct at 10% off plus free shipping they turned out to be much cheaper.They also had much better service as well.

I once used The Cable Company many years ago to try out some interconnects. They kinda messed up and I never used them again, but I saw where they could add value to a certain customer -- at least back then. Now I don’t need their advice, and the used market has become so fluid and there are now more direct sellers of cables who offer very generous audition policies that it’s pretty easy to see where The Cable Company’s business model could be facing headwinds. Given the level of service more recent customers have experienced it sounds like they may be having a tough time adjusting to the new and evolving retail cable market within the internet economy. But given the huge margins on most cables it seems they should be able to figure out a more viable and successful business strategy -- maybe they need to hire away someone from Amazon to get their logistics and cost issues under control and up to today’s high standards. Combine the high margins on cables with the ease with which they can be shipped relatively cheaply and you had perfect conditions for an industry that was primed for upheaval much to the benefit of us as consumers. I wish them luck.

I just demo'd 2 different products from them and had absolutely no problem at all. Great service...

I’ve been auditioning & buying a variety of cables and a few components for about a year, and have been very pleased . Admittedly, the main reason for my contentment is working w the same salesman/advisor; an extremely knowledgeable, patient, and pleasant gentleman named Jason Ressler. His advice & customer support quite simply, couldn’t be better.....& I’m no easy customer. Almost every item he’s recommended has delivered  a substantial(sometimes dramatic) improvement to my system. Their prices are def not cut-rate discount, but I’ve found them to be quite competitive. The very few minor problems I’ve had w them have been resolved quickly & amicably to my satisfaction. YMMV.

I’ve also found them difficult to nearly impossible to deal with. 
I’ve stopped dealing with them.