Sounds like a botched upgrade. Sending it to Cary sounds like your best option.
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I agree with Greg_lett... sounds like that shop got everything all screwed up.
One thing to remember... typically warranties are voided once aftermarket parts are installed. Before you call Cary, I'd make the local shop fix their screw up for free, or if they can't fix it, they should pay to have Cary fix it.