I think a big factor after (or before) sound quality is customer service. I have owned Cayin, Prima Luna, and now a Cronus Magnum. I have been able to call or email Rogue with questions and have always gotten a prompt response. Rogues service after the sale is second to none (see other discussion posts). Mark the owner is top notch and is always available. He even texted an answer to a question I had while at CES this year!
Prima Luna (Upscale Audio) was always available for support.
I called the Cayin importer and left numerous messages and have not heard back at all (still waiting after 4 weeks). Even the local Cayin rep in Phoenix couldn't get ahold of them for me. They could have the best product on the planet but if there customer service is non-existent do you really want to gamble with your money, especially thousands of dollars.
Prima Luna (Upscale Audio) was always available for support.
I called the Cayin importer and left numerous messages and have not heard back at all (still waiting after 4 weeks). Even the local Cayin rep in Phoenix couldn't get ahold of them for me. They could have the best product on the planet but if there customer service is non-existent do you really want to gamble with your money, especially thousands of dollars.