Brainwater, Yes the folks at Cary are very good people and have a true passion for audio gear, as well as the customers that buy from them. Kirk helped me a great deal with some of the battery amps they assembled/manufactured for Nirvana Electric Works (N.E.W). They could have told me to pound sand you know where. For that I have purchased numerous Cary products over the years.
The sad part about your note is some of the comments that you made that you are a nobody . It is a growing feeling among some of us that we as the customer, are insignificant to the audio manufacturers. I think that is perpetuated by some of the dealers out there that yearn for some sort of cliche' to be in. I live in Fredericksburg, VA where the wonderful guys at QS&D, of Quad and Spendor fame, hang their hats. They are another great band of gypsies that are fun to hang out with. While they are not a store front, they always invite you in to listen to something they have strung together, or a Quad repair that is laying around. Enjoy your Cary's.