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Cary Audio, Customer Service

I had a few issues with my Cary 303/200. Mr. Billy Wright at Cary took care of business and handled things very professionally. Cary's customer service has gone above and beyond what would be expected a company to do. I own a Cary SLI 80 integrated amp that is a musical masterpiece, beautiful to hear, beautiful to look at. I originally owned a Cary 308 CDP (which was extremely well built and performed flawlessly) that I upgraded to the 303/200. When I hooked the 303/200 up for the first time, I heard musical things in my CDs that I did not realize were there! If in any way that I misrepresented Cary Audio as being a company that made sub-superior products, I was misunderstood. Cary is a top-notch professional organization that produces amazing musical products.
abb9ae7
2 responses Add your response
listener57
730 posts
 
All very true. I experienced great customer service when my vintage, NOS Cary amplifier had a start-up problem, even though no longer under warranty. We all have to take a deep breath before inscribing harsh thoughts in these discussion threads. It's amazing, how a strongly worded negative comment is more easily remembered than a multitude of calmer, positive comments.
Cary deserves to be held in high regard.
russellrcncom
305 posts
 
And now for a different point of view.....

The problem for any hi-end company I suppose is at what point do you cut-off service for an older product?  Inclusive of that is how long do you keep an inventory of common maintenance parts? I know it's a difficult question but my 306/200 CD player is not an inexpensive piece of gear and I'm now stuck with a malfunctioning 35# useless paperweight. To Cary's credit they were polite about declining service  but I was disappointed in that they couldn't point me in the right direction.  

Sometimes a company is aware of individuals (tech's) doing repairs and while they may not be factory authorized they would at least hold some glimmer of hope.  Honesty, I found the response to be underwhelming and mildly disappointing.  
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