Carver, THE standard of excellence IMO


I have read many discussions on these forums and others about many people having difficulty getting hold of or information from the manufacturers or dealers about problems with their gear.  Some wait weeks,months or forever for a response.Yesterday (Sunday) I thought I was having a small problem with my Carver Crimson 350 amps and I did some tests described in the manual to check the KT120 tubes.  I was getting some strange meter readings and couldn't understand why.  So I went to the Carver site and wrote a detailed email at that site, expecting to hear back sometime this week.  At the time I did not know it went straight to the president and co-owner Frank Malilz, but it does. Frank marked it "very important" and forwarded to Bob Carver who at 9:15 pm (my time) sent me a detailed answer that solved my problems.  Are you kidding me!!!! straight to the pres and then to the designer (we all know who is a legend) and back to me within 6 hrs ON A SUNDAY!  To paraphrase a truck commercial....Carver doesn't raise the bar, it sets it.

I know not everyone can afford a set of $9500 monos but I am sure the service would be the same on Carver's new 275s at less than $2800.  I have heard the 275s at Axpona and they are voiced extremely close to the 350s just not as much power.  For most set ups they would be magnificent.  Who else gives the amp AND tubes a TRANSFERABLE 5 yr warranty?  Both the 350 and 275 play for hrs and never get hot.  Handmade in the USA and signed by the legend himself.  If you are looking for a tube amp in this category that plays far far above it's price you owe it to yourself to check out the 275 (or the 350s if you can go that way financially, 10 yr warranty on everything, if you talk to Bob he would probably give you a 50 yr warranty on amp AND tubes, I am not kidding in the least.)  I have no interest in any way with Bob Carver Corp other than a love of it's products and service.  I've posted some here before so you know I'm not a shill. I just wanted to educate some on this forum about my experience, about a great product and outstanding service from the people who make that product.  I believe they really care about audio and their customers.
DrMark  (Doc from MI on some Carver sites)
drkingfish
@joecollege
What exactly is your problem with Tekton?
Have you ever really heard a pair of speakers Eric has designed?
Eric is another CEO which you can call and speak to directly, btw.
I certainly don’t want to take away from this thread, but have to ask that. 
@technick
No problem with Tekton. I heard a pair of the original $2000 Impacts that blew me away. My reference was comparing Eric’s pitching of products to Bob’s back in the day with the patents and excitement that we all want to hear! The "shame" part, which was just joking, was because everytime someone makes a post about Tekton it becomes an all assault, no holds barred steel cage match of wits, or lack thereof insulting or praising his products, and 99% of the time having nothing to do with what the OP posted about in the first place. And you are absolutely correct, I called Tekton and spoke to Eric one time about some mods and upgrades to his older Impacts and he was awesome! I may own a pair, if I can get grills with them (Here we go again) lol
@joecollege Haha! lol Ok, just wondering. Most of the time you hear someone bad talking Tekton, they’ve never actually even heard a pair, which is obviously not the case with you. You’re so right about the grudge matches that go on relating to a pair of speakers. lol
I’m an proud owner of Pendragons, and the only other speaker I think I’d ever upgrade to is the DI’s too. I’d love grills also. 
Thanks for clearing that up and being so friendly about it, which I always try to do too. 
How about the precedential defense? "Many people are saying....not just me....many, many people are saying." 
Glad to hear that service at Carver is so fantastic. Do they have any integrated amps? Joe
@technick thanks for the mention. I would never bash anyone's product if I didn't own or have first hand experience with the product, not a hypocrite. I love guns, I'm not a Glock fan, but I own one. They're reliable but kinda simple and generic, but I keep it just so I can complain about them lol. And to jpwarren58 I don't think their service is good anymore, but I'm sure the new Bob Carver line is excellent! I don't think to my knowledge that they ever built integrated amps, although they made a helluva receiver back in the day. All the Carver products I've owned, I never had 1 single service or repair issue. Everybody have a great day!