Mr. Carr sells cartridges and retips. He sells HIS cartridges and retips. SoundSmith is a competitor. They sell cartridges and retips of their cartridges and other people’s cartridges, including those of Carr.
Peter Ledermann, the proprietor of SoundSmith, will happily give all of the considerations of which he’s aware about his services. Positive and negative. He often appears in these types of forums and provides what he knows. He does that WITHOUT disparaging the work and product and business ethics of competitors. He will answer emails; he will get on the phone with customers. His work on a variety of cartridges has been given great praise on forums like this one.
There are others who provide similar retipping services who have received praise in forums like this one.
Still the unanswered question: What EXACTLY does Audio Technica offer by way of after-sales service to those purchasing from an authorized dealer? Is LP Gear an authorized dealer? If a US resident buys from a Japanese authorized dealer can he expect after-sales service? Does Audio Technica offer retips? If so, what is the cost?