2. misc-audio
  3. 1163473296

Can you top this customer service?

A few months ago I purchased a Resolution Audio CD-50 cd player on ebay. The player sounded great but the stand-by function on the remote did not work. I asked if anybody knew of a fix for this problem on this forum with no help except for a suggestion by Ruebent to contact Jeff Kalt at RA. After explaining the situation to Jeff he decided my CD-50 needed an upgraded chip which he sent me at no charge. This was great except that it didn't fix the problem. Undaunted, Jeff looked further into the problem and realized my player would also need a new remote which he also sent me free of charge. I reinstalled the chip, put batteries in the remote and everything works perfectly now.
That is without a doubt the best customer service I have ever experienced. This was a used cd player after all.
We all may have positive experiences with manufacturers but can you top that one?
Oh yeah, Bjork never sounded better!
timrhu

Showing 1 response by muzikat

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muzikat
919 posts
 
A couple of times.
I bought a used Parasound amp that did not work upon arrival. I sent it in to Parasound for repair. They returned it, like new, no charge.
Also bought a used pair of Audience AU24 interconnects, one cable had a short, causing the corresponding channel to go out. I sent them to Audience for repair. In short order, I got back a brand new pair, no charge.
In each case I was willing to pay for repair since they were bought used here on A'Gon. Needless to say, I will always support and promote both these companies for their outstanding customer service.
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