2. misc-audio
  3. 1163473296

Can you top this customer service?

A few months ago I purchased a Resolution Audio CD-50 cd player on ebay. The player sounded great but the stand-by function on the remote did not work. I asked if anybody knew of a fix for this problem on this forum with no help except for a suggestion by Ruebent to contact Jeff Kalt at RA. After explaining the situation to Jeff he decided my CD-50 needed an upgraded chip which he sent me at no charge. This was great except that it didn't fix the problem. Undaunted, Jeff looked further into the problem and realized my player would also need a new remote which he also sent me free of charge. I reinstalled the chip, put batteries in the remote and everything works perfectly now.
That is without a doubt the best customer service I have ever experienced. This was a used cd player after all.
We all may have positive experiences with manufacturers but can you top that one?
Oh yeah, Bjork never sounded better!
timrhu

Showing 1 response by cmo

cmo
471 posts
 
Joe Fratus at Art Audio is the best. After having been put through the ringer by my previous amplifier company Joe has gone WAAAY beyond in taking care of any problems I have had............... I recently had a tube go out in my PX25 amp. I called Art Audio and left a message and Joe (the owner) called me back an hour later. He is sending me two new tubes (which were under warranty) and an extra set from a different manufacturer to check out to see if I like them better. Keep the pair I like send the others back no charge. All second day air delivery.

I will be hard pressed to ever give up my Art Audio Amp.... Unless it's for another in his line-up.

Chris
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