A few days ago I posted my experience with one of the Geoff’s products, the clever little clock. And today I’d like to address my experience dealing with Geoff, since there are many who say things negative even without having experienced anything personally.
I also purchased in 2019 his resonators, of course with full money back guarantee. I detected its pleasant effect clearly but it softened the violent attack of solo piano. So I contacted him about returning them for refund. He was more than gracious and upon my notice of shipping back he refunded fully including the initial shipping cost even before receiving it back. I suspected that he didn’t want to get mired into who’d be responsible for the return shipping. To me it was no problem since it is norm for the returner to be responsible for it.
Another time, I found the battery on the little clock had been dead awhile. Upon contacting to learn how to reset and various successive questioning, he was always prompt, patient and to the point in his response. I will have no problem dealing with him again.
For the folks complaining about their encounter with him, I might say, I respond good to the people who treat me good, nasty to the ones who are nasty to me. I believe most people will do the same. I have no idea how things went in others’ encounter with him but I know he was ridiculed often. Perhaps that could be the possible explanation?
