Cambridge Audio products unreliable/unsupported?


Has anyone had problems with Cambridge Audio gear failing while still quite new?? I have had two products fail that were under one year old. 350C CD Player and 840Av2 Integrated Amp. Both products were gently treated and lightly used - less than 100 hours total use. Tried to resolve through Cambridge customer service (Ed Selley stopped responding to my inquiries on the Cambridge customer support website)and local repair and it seemed as though the process was designed to make getting a repair more painful than replacing the defective gear. I am new to high end audio and was wondering how many others had the same experience with this company.
craisin1

Showing 1 response by skiroe

Akg_ca Interesting the thread link you left has been deleted. I have had posts here deleted so I, for the most part, do not participate in the forum.
CA has such a good PR line that I had been recently considering buying a used 851e preamp. I had been looking online for reviews that sunk their teeth into the matter but there really wasnt much to find out . the dirty laundry Im referring to. I had my initial red flag when I was reminded that they are China made. Now, that in itself is not a crime. Purportedly good product can be made in China if its paid for and a viable QC is maintained. Then, I found a review that was positive overall but revealed one telling little detail that coupled with the complaints in this thread have me just saying no. The reviewer mentioned that the volume control knob was cheapish and light and it was mounted lopsided. uneven clearance with the face. The incidence of minor issues revealed in this thread seem to me to be saying lots of cheap parts.