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Cambridge Audio products unreliable/unsupported?

Has anyone had problems with Cambridge Audio gear failing while still quite new?? I have had two products fail that were under one year old. 350C CD Player and 840Av2 Integrated Amp. Both products were gently treated and lightly used - less than 100 hours total use. Tried to resolve through Cambridge customer service (Ed Selley stopped responding to my inquiries on the Cambridge customer support website)and local repair and it seemed as though the process was designed to make getting a repair more painful than replacing the defective gear. I am new to high end audio and was wondering how many others had the same experience with this company.
craisin1

Showing 1 response by craisin1

craisin1 OP
3 posts
 
Purchased online - dealer is useless ~ more effort to ship to them and time spent waiting than benefit. I tried this path - I also tried to get local repairs done by a Cambridge certified repair shop - no luck.

I have been in contact with Cambridge customer service - they stated that the US distributor (Audio Plus Services) will contact me to resolve the problems.

I will post an update after I hear from Audio Plus.
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