Buying Synergistic Research ICs so difficult

I agree - you have to call them to get anything accomplished. I went from an all VD system (Genesis) to an all SR system and it was one of my better audio moves.

If you continue to get ignored by Cable Company, you can always call Elliott at SR and tell him your problem and see if he'll refer you to another SR dealer. He is also the best person to talk to about the particular cable mix for your system and budget. Unlike VD cables, the SRs are not a "1 size fits all" - different cables are designed for different applications. It is important to be aware of this going in.

Adhaney-
One thing you should notice in your comparison is that there will be a number of subtle audio cues that the VD cables don't reveal due to their "sizzle" that you will be able to hear with the SR cables. It sounds like this is already starting to happen.

It is also important to always use the MPCs - without them, you are not getting the benefit of the active shielding, which is critical and what separates the SR cables from most others out there.

Another important point is to leave the SRs in your system for at least a week, without messing with them. They need to "settle in" before you make any comparisons. I realize the cable company doesn't give you forever to audition, but you should already have a pretty good idea of what your VD cables sound like by now anyhow. The SRs will either be better to your ears or worse - they will definitely not be "the same" as they are using totally different technologies.

Good luck!! Also, don't be confused about what you should address first - everyone's system is different and you need to find out for yourself what gives you the biggest bang for your buck. I would agree that the cable change is probably the best place to start for you. I'm glad you've been communicating with Elliot - he will be one of your best advisors for what to do next, if anything...