Buyer is claiming damage that was done by him!

Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry  the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks  much for your input!

This is the EMAIL I received from the buyer!

Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.    
I sent the pictures to the distributor and he told me that without doubt the buyer tried removing them incorrectly. No way the original Harbeth double boxes and bonnets covering the speakers would cause that damage!


I would agree with the distributor also.

Did you ever buy that pair of Harbeth Super HL5 Plus ?

This guy has made out like a bandit.  Frankly, I'm sorry you caved, but I can understand the desire to be rid of the annoyance and just move on.

Is there any way that it can be ensured that this guy doesn't do the same to some other unsuspecting seller on the 'gon?

@yogiboy I hope you can leave user feedback on this transaction.

I was reading an interview with the Harbeth designer and he said that he designs the speakers with the intention that the grills are used. Everytime I have demoed them the dealers always had the grills 
I gave them a try and I did not care for them in my room. I bought the new P3ESR 40th anniversary. I guess I just like smaller speakers!