Yogi, Sorry to hear of your problem. I truly hope that should you refund the buyer for cost of the grills, he provides you with positive feedback.
- 110 posts total
- 110 posts total
I’ve owned Harbeths and removed the grills once gingerly prying them loose. Harbeth wants you to use the grills judging by the difficulty of removal. The inner and outer boxes provided by Harberh for shipping are very good. The outer box might sustain damage, doubtful the inner one would. How the inner boxes would suddenly “open” and cause damage is inexplicable. I call BS on the buyer, so I would ask him to return the speakers to you with him paying freight and insurance or have him deal with FedEx. The standard damage with FedEx is $100 so alternatively you could reimburse him the difference for the grill prices. My bet is that the grills are expensive.
Was this one box or two? If one box, and the inner box was not sealed, then is there foam between the speakers? If yes, then how could they have "bumped" into each other, unless the foam is damaged? In this case, I'd want to see pics of the foam showing the damage. Just because the inner box was not sealed does not mean the inner packaging could have shifted. Both boxes have to be opened to move the inner packaging.
It two boxes, then I'd still like to see the packaging. I don't see how it's possible that both speakers are damaged on the corners, unless the packaging is damaged.
In either case, the packaging had to be damaged as well, making it an insurance claim.
I called the Harbeth distributor and he gave me a price of $90 plus shipping for new grills.
I told the seller and he wanted a $200 rebate.
I agreed and gave him back $200. He said he would give me positive feedback.
Hopefully I will not hear from this guy anymore.
I would like to thank all of you for the input on this problem that I had!