To the folks that are saying to add brand X to the list, let’s not get carried away. Bryston has a 20 year warranty. That’s what sets them way above any other company.
Yes your brand may have fixed something for you out of warranty, but you have no idea how many customers they refused to do that for. Bryston repairs it no questions asked up to 20 years. If your 19 year old component develops a problem, they will fix it, pay the return shipping and even give you a proper shipping box if needed. So unless your brand X has a 20 year warranty, they’re not in the same category.
And to the dealer that admitted to kissing off some of his worst customers every year, I really respect that. Some audiophile customers really are not worth dealing with and life is too short to put up with them. Kudos to you for that.
Yes your brand may have fixed something for you out of warranty, but you have no idea how many customers they refused to do that for. Bryston repairs it no questions asked up to 20 years. If your 19 year old component develops a problem, they will fix it, pay the return shipping and even give you a proper shipping box if needed. So unless your brand X has a 20 year warranty, they’re not in the same category.
And to the dealer that admitted to kissing off some of his worst customers every year, I really respect that. Some audiophile customers really are not worth dealing with and life is too short to put up with them. Kudos to you for that.