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I broke, one of the single ended RCA connectors on my 3BSST² amp. I sent it to Bryston, to see what they would say, not stating that I had broken it. Bryston called to state they would repair it at cost of parts only, no labor, again I broke it, and it was obvious that I did so. The technician never asked if I was the original owner (I am not, I am the second) and he would have absolutely covered any repair under warranty had it been a Bryston failure. Great company with fantastic components that I have enjoyed or over 30 years now.
I absolutely love my 3BSST² with BP-26 and Magnepan 3.7i speakers. They are a wonderful combination that Mark and Eric at Audio Perfection in Minneapolis MN introduced me to many years ago.
I bought a used Bryston 3B-SST on the 'gon and it had a problem with it making a thump noise thru the speakers a few seconds after being turned off. Called the US service number, went thru a bit of troubleshooting with the tech, and he told me it was probably a problem with the muting circuit and to send it in. While they did not offer to pay my shipping cost, they did send the fixed amp back in a new box (the original was pretty beat up.) Service like this makes buying used Bryston gear a no-brainer, though you do have to make sure you get the original bill of sale from the seller now. My SST was old enough that this was not necessary.
Take back what I said... Brothers amp and he has the full email exchange saved, including where Paul does refer the amp to chief engineer who while buried in other work does offer to put somebody on it ! And to help figure out the circuit:-)
So an oldie but goodie 100 C will be headed Colorado way
for those who like the fine print of “ it not really being PS Audio” there is a company history on the PS audio website including where The name is bought back.....and certain talent stay on with the new company
my most sincere apology
Here is a positive statement on McIntosh's customer service. I bought a minimally used 5 year old MA-2275 but the tube cover could not be found. It was a good deal so bought anyways. Looked on line for months and could not find a replacement. Called McIntosh and while they didn't have any in stock, they agreed to make one for me. $20.00 total. Out of warranty. It was a perfect fit when arrived. I know this may not be a common occurrence with McIntosh but they treated me exceptionally well.
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