Try writing to them at Xindak. I have wrote to them before and they answered a couple of questions I had. Here is their email: email@example.com
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Anyone know where I can get a replacement transport or at least tell me what Sony model this is based off, so I can try to get a part based on that info?
This should be the one: Sony SACD transport
If not, I'd highly recommend Electronic Express, Inc. They are in Chicago, very knowledgeable too, IMHO! Ask for Carol.
The links about the KHM234AAA, sent to you by myself and Alex, are of the complete transport unit. What you seem to want is the plastic holding mechanism for the transport unit. Any repair shop that works on cd players can likely remove and clean this mechanism, as that likely is all that is required for proper operation. I once had this problem on a Theta unit back in the late 90's and had Theta clean the unit and it came back working as new.