Sorry but who were you communicating with? You say Vermont but Bryston is in Canada. Is your dealer in Vermont? Bryston is known for outstanding CS this doesn't sound like them.
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1) Try AudioCircle first and speak with James Tanner. https://www.audiocircle.com/index.php?board=57.0
2) Telephone Bryston in Peterborough, Ontario, Canada ask for James Tanner
3) Email Bryston Customer Support or Sales [email protected]
I do not own Bryston anymore but poor customer service is the last thing I would associate with them.