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I feel for you. I had my Classé 5300 stop working suddenly and it was a nightmare getting it fixed. My dealer was helpful in getting it sent into B&W but it took nearly 5 months to get it back. It was frustrating because I could not get any information of the status during this time. I have it back now but I worry constantly that I might have a problem again. I tried to ask them what might have caused the problem but could never get an answer. Everything is good for now........
The tech who tried to fix the amp locally said that they have a very complicated, proprietary, digital power-supply component that he needed to get a part number for in order to replace it. Classe would not give him any information. This was one week before Classe actually closed their shop in Montreal.
What a nightmare story, hogarthd. I really hope you get your unit fixed. This all goes to prove the points of the risks we take as consumers of high end products that the manufacturer will still be around when the need for a repair arises and also that it is hard to find a good, competent service technician. I am the owner of many McIntosh units, and in 38 years of ownership have found one, just one, good service technician in southern California. I have sent two tuners to the factory for service and they did a great job. Also, I sent another tuner to Audio Classics, who also did a great job. But locally, with the one exception it has been hard to find good help.
I sent my Classe CA-5100 in for repair around March of last year. Classe fixed the amp but the time (from sending it to receiving it back) was a little over 2 months. I was told if I needed repairs again it would be a much longer turn-around time because they were so backed up. Now looking back at it I'm not sure if they were really backed up or if they knew of the difficulties they were heading into with the impending sell/buyout or closing of the company. I guess I'm lucky to have had the repair done before B&W took over Classe. I think the B&W group and Classe are still in a state of flux but they reported that they would still honor warranties and perform repairs. Here is an article I saw a few weeks ago.
Sorry you are having such a rough time trying to get your amp repaired.