Beware purepower inc


Trading with Purepower can be dangerous ...
I bought a PurePower 1050 Black HS code 8504.40.90 on 11/16/2011, invoice # 739 for $1497.
After 4 months, the unit stopped working : in fact the performances had never been by far those claimed by Purepower. After contacting the management Damian, I shipped back the unit (under warranty), received in Air on 04/24/2012. They told me that the maintenance should not last more than one or two months and that they would ship it back free of charges.
In fact I have never got my unit back : I called them more than ten times ; they always say 'he unit leaves by USP today...', but nothing. Finally, I believe they are not capable of sorting out the problem and that this is a con. I would not at all recommend these products and the team who is not reliable.
jeanjohn

Showing 3 responses by linkster

I have a Purepower 1050 that I purchased new from Walter Liederman in Feb 2011. In Jan 2012 it had to go back to the factory/service center in Canada due to damage which was NOT their fault. The unit was repaired in a timely fashion and for a very reasonable cost. At the same time they also did a minor upgrade for free to bring it in-line with current production. I have been very happy with its performance and the service/communication I received from Damian. Was I lucky or are service issues a more recent development?
Gundam91, that is exactly the route my unit went through for service. I think the transfer address was a few miles from the border between NY and Canada. On the return it was shipped directly from Canada.