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Beware purepower inc

Trading with Purepower can be dangerous ...
I bought a PurePower 1050 Black HS code 8504.40.90 on 11/16/2011, invoice # 739 for $1497.
After 4 months, the unit stopped working : in fact the performances had never been by far those claimed by Purepower. After contacting the management Damian, I shipped back the unit (under warranty), received in Air on 04/24/2012. They told me that the maintenance should not last more than one or two months and that they would ship it back free of charges.
In fact I have never got my unit back : I called them more than ten times ; they always say 'he unit leaves by USP today...', but nothing. Finally, I believe they are not capable of sorting out the problem and that this is a con. I would not at all recommend these products and the team who is not reliable.
jeanjohn

Showing 6 responses by gundam91

gundam91
506 posts
 
Mine went back to Canada for service over two months ago and I'm getting the same run-around as well, except they haven't given me the "it's going out today" BS. They just won't tell me when it's coming back.

FrankC
gundam91
506 posts
 
The NY State op is associated with the Canadian company. US Customers are asked to ship to the NY address. They then shipped or trucked over to Canada as internal transfer, bypassing the need to go through customs.

Time for me to call them again. Hopefully I'll get an answer this time.

FrankC
gundam91
506 posts
 
Zephyr24069,

So why is PP working diligently on your unit, while my unit has been sitting there since July awaiting for some attention? ;-P What do I need to do to get some VIP treatment so I can get mine fixed and sent back to me?

Happy New Year,
FrankC
gundam91
506 posts
 
I have a 2000. The last time I called, the service tech wasn't available. So I spoke with the marketing guy. (So take the info with a grain of salt.) He indicated that because they had severed the tie with the OEM partner in Taiwan, they basically have no parts available to do repairs. He said that they've been repairing whatever they can, but the only way they'll be able to get any parts is if any "counterfeit" shipment comes into the US and get seized by the Customs and turned over to them. But he indicated that they are selling the new model faster than they could build them. So part of me is glad to see that they are getting back on their feet. But hopefully I'll be seeing my unit sometime in 2013?

FrankC
gundam91
506 posts
 
Earlier this year, I have filed a complaint with Ontario's Consumer Protection Agency. I've just found some information online regarding filing small claims. If you are in the same boat as me with your unit stuck at PurePower, please join me to file against PurePower. We may gain some traction with everyone filing.

If you haven't done so already, I would recommend you go to the Ministry of Ontario Consumer Services and follow their instructions to file a complaint.

Please contact me offline so we can get organized and keep each other posted.

frank(period)p(period)cheng(at)sbcglobal(period)net

FrankC
gundam91
506 posts
 
Another recommendation is to submit a complaint against the company - PurePower APS with Ontario's Better Business Bureau to get these issues documented publicly, so that we can keep pressure on these manufacturers to act honorably.

FrankC
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