Don't fool around, un plug it quickly and ship it back to Bel Canto for repair. They know their product, all others will be learning at your expense.
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I had the eVo2i gen1 and encountered a similar problem. One channel had low level when I used the balanced input. Disconnecting and reconnecting the cable would fix it temporarily. My problem wasn't as severe as yours.
Bel Canto replaced my input board at a very reasonable price (nowhere near $900) and did some other upgrades while it was in. The amp came back better than ever. If it would've cost $900 I would not have done it. I would have used it with RCA connections only as it worked fine that way.
Sorry to hear that a couple of you have had this issue with your eVo2i integrated amp. I've always had a soft spot for this piece. As a dealer I've had opportunity for a lot of different pieces to listen to in my system, but I always felt this one was special and that's why it was a stable piece in my system for quite a while(especially Gen II with the capacitor upgrade). Hopefully it doesn't cost you much to fix and you get years of enjoyment from it. Good luck.
Have you heard the S500? I just bought one new and I'm liking it fairly well. Still assessing it. It's got the power to drive my Aerials and the highs aren't too harsh. My first foray into Class D. I'm using it on a 2nd system. I think it might be too bright on my main system due to the room but I haven't tried it yet. It does sound a little different from the many other amps I've owned. It has the the Krell power but without the stridency and forwardness. On some recordings I hear the recessed midrange but on other no. Can't figure that out or maybe it's just the recording.
I definitely love the Bel Canto. The sound is very hard to describe, it is so much different than my previous Portal Audio and NAD amps. I don't notice the excessive detail or recessed midrange, but perhaps it just compliments my Sonus Fabers. One thing I love is its neutral characteristic. It really forces you to pay attention to the source component.
If the amp can be fixed, it will be staying with me for a long time.
Wireless200, the new S500 and REF1000MKII are quite different from the earlier tripath based Bel Canto amps and a little different as well from even Bel Canto's first generation of IcePower amps such as the S300 and REF1000. The lastest amps, such as the S500, are quite dead neutral, in my opinion. I find the S300 and original REF1000MKII are ever so slightly warm of neutral. There is definitely good power on tap with the new amps. I haven't noticed anything in terms of recessed midrange, so I'm thinking it may be the recordings. The very first generation of tripath amps by Bel Canto, such as the eVo200.2 definitely had a bit of a recessed midrange, but I never noticed that with their newer amps. If someone hears that though, I respect his opinion.
Disclosure: I am a Bel Canto dealer, so feel free to take my opinion for what it's worth.
"I've always had a soft spot for this piece. As a dealer I've had opportunity for a lot of different pieces to listen to in my system, but I always felt this one was special and that's why it was a stable piece in my system for quite a while(especially Gen II with the capacitor upgrade)."
I agree, I love my eVo2i II...I auditioned other integrateds in the price range including Plinius and Perreaux, but the Bel Canto just did it for me. The 3D soundstage, neutrality, dynamics etc. (and that these characteristics are maintained even at quieter volumes, unlike some I have owned) ended my search.