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B&W support is really good. But their charges for parts are incredibly expensive. I had a tweeter voice coil wire partially fall off(an intermittent connection resulted) on one of my 801 series 3 speakers a couple of years ago. B&W took care of it immediately under warranty. But am I happy I did not have to pay for this part on my own. I suspect you could buy 2 complete speaker systems if you had to buy them by parts. Moral: It can pay to buy from a B&W dealer under warranty.
B&W is actually just a few miles from me and they have been exceedingly helpful and prompt in repairs (a few days). To recone the tweeter is only around $150 but to replace a pair of tweeters is around $1200. The parts for the Silver Sigs are exceedingly expensive since the drivers were only ever used in 2 limited production models and you have to replace the entire housing for the tweeter. I have owned many B&W top of the line products and have never had a problem with any drivers. In terms of dealer support, you are absolutely correct. By the time I bought the Signature 30s, they were already out of production and my dealer had sold his last pair so I went to the used market. My dealer still tries to help where he can but since I am not the original owner, I have to pay to get everything fixed.