Did the tweeters got hurt?
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That sounds strange.
also, I don't understand "tweeter cap sticks out about 1/2" on the right side of every speaker".
People may net really understand what you're describing (as I don't)
Regardless, you're not going to be happy with the flawed speakers, so just refuse delivery.
Your dealer will understand.
Nicely Demand that they send a new pair to the nearest dealer for inspection and pick up. Tell them your calling the President of B&W in England if you do not get a satisfactory response and a perfect pair of speakers, and do it. A $ 20.00 call to England may be what is required or the threat to do so. Get the persons name in the US and then tell them your intentions. These are not $ 99.00 a pair KLH speakers from Costco.You seem to have been very patient. Customers are not a link in the quality control process.