Ayon CD transport problems


I have an AYON CD-2S, purchased new 3 years ago. About 6 months out of the 1 year warranty, the transport started to exhibit occasional reading problems.

A CD would be inserted, play for a short or longer while and then play would stop with the display reading LOAD!
This persisted on and off on a rather random basis until yesterday when it happened repeatedly. I turned off the player, let it sit for about 5 minutes and then proceeded to play 3 discs at which point the player would read the disc, start playing, stop, display read load, would read the disc, then the display would read LOAD.......etc. Same issues today.

Contacted AYON USA to find they wanted close to $1000 plus approx. $300 shipping to replace the Phillips transport! When I commented that I had every CD player I had ever bought in the last 30 years and that they all still worked and that I had never had a transport fail............I was told it was bad luck!

Having spent what I consider to be a huge amount of money to purchase the player originally, I feel as if I would be spending good money after bad to get who knows how much or little time out of my player with another transport.

Has anyone else had this type of failure from an AYON or any top loading CD player with a Phillips transport?


nedman52
In general, replacing a transport is not brain surgery.  Perhaps a good non-factory tech could handle it for you?  Also, have you tried cleaning the lens?  Or perhaps only the laser needs replacement and not the transport.  I would look around.  Or just buy another transport from another company and use the Ayon as a DAC.  No sense throwing it away if you like the sound. Good luck
I started a year and a half ago by cleaning the lens whenever the player randomly stopped and it seemed to help. I have a transport I can use with the DAC in the AYON. 

My question is whether other people have experienced similar failures either with an AYON CD player or another player with the top loading Phillips transport.

I'm trying to determine if this is a common occurrence with these Players/transports. Thanks
Hello Nedman,
I purchased a CD2 a few years ago and I have exactly the same problem!!!
It's just outrageous, such an expensive piece of equipment!!
I live in Europe and the technical guy at Ayon has told me the same, it's bad luck! I just can't believe it and have no words to say how frustrated I am.
Until now I haven't had the budget to repair it.
Tell me if you found a solution please.
Thanks
Sal
And by the way, I didn't mention that I had to change the batteries in remote control on average every 3 months....

:-))) I know it might sound like a petty thing but, come on Ayon technical people, you could easily have done it better, it's not rocket science after all...

I'm having the same problem with my cd 07 which is about 5 years old.The other thing that was strange with this player was that it always had problems reading certain cds on the ECM label.The cd 07 would play these discs but would make a mechanical noise.I had sent the player out to an authorized repair shop the first year I owned it  and was told that there was nothing wrong with the player that it must be the ECM cds .Since they couldn't find anything wrong with the player I got stuck with the shipping charges.
I find it remarkable how much "bad luck" befalls Ayon products. Why not Ayre, Accuphase, Vac? 
Hi Sal,
Sorry to hear that you are having similar issues with your Ayon CD-2. I ended up having mine repaired by the Ayon's US importer. When I complained loudly enough they offered to repair it for half price which is still huge money but I felt for what I had invested, having bought it new, I couldn't afford not to fix it. 
Additionally shipping was about $350 for Fedex which Ayon insists on. 
In the end, I am happy in that the player functions better than it did new. A relay was replaced in addition to the transport and the machine is mechanically quieter as a result.
Hopefully, this won't happen again. 

Ned
Thank you Ned for the response.

So, you had to change the transport and one relay? God...

Well done then so for having half of the cost paid by Ayon!

I will probably have it repaired as well and I hope that it's not the transport that has to be changed...:-(((

Thanks anyway and I will keep you updated.
Sal

PS: To Ayon people, if anyone (caring about quality of products) is reading this, you really need to sort this out!!

I too have had this issue with my CD2s. Originally, I purchased a CD2 and within 6mo. I had issues with the Phillips drive. My dealer contacted USA Tube Audio and they exchanged the unit and upgraded it to a CD2s. 9 months late same issue. Exchanged to another CD2s. Again, another year or so later SAME issue! Now, I`m out of warranty. My dealer suggested I contact USA Tube audio directly.

Long story short, they took good care of me. I had to pay for the out going  shipping, nothing else. In fact, after the work was complete and was fully tested they return shipped overnight express! It`s been about 2 to 3 years NO Issues.

It’s a shame that such an expensive unit does not last long.

My problem with my Ayon transport which is fairly new is on certain cds the cd starts playing  a fraction of a second after the first note has started.

I talked with USA Tube Audio and Ayon in Austria and they both said they had never heard of such a thing.

Has anybody ever had this problem or am I the only person in the history of cd players to have such a thing happen?

This has never happened with any other cd player I've had and they play perfectly in my car.

Now hearing about the short life of the transport I feel as if I've made an expensive mistake.

God knows I don't want to send this thing back to Austria.


I'm having it fixed at Ayon, they're changing the "servo board" 95€, the "switch open/close" 18€, "CD mechanism (?) 67€, labor cost 2.5 hours 190€, + shipment cost equals to a total of 600€!!!

I've screamed a bit and they told me they gave a price reduction...

Only 6 months warranty .

I guess it could have been worse but it's outrageous I think...

Will probably try to sell if I can as I've got no trust anymore after everything you can read above...

Sal

Doesn't sound like they care at all.

Not good.

So the question is why do people still buy Ayon? Sorry Sal but posting your issue with your player will now make it that much harder to sell. I'm sure you would have disclosed your issue but resale value just took a nose dive IMO 

Vast majority of these so called dead transport cases can be solved with proper lens cleaning or other easy fixes. Laser assembly actually very rarely needs to be changed.

A bit of useful and easy reading about so called laser failures:

http://lampizator.eu/LAMPIZATOR/TRANSPORT/laser/Laserology.html


Post removed 
Rsf507,
I really don't think that this is the point here...

I agree this is a serious mechanism problem and not lens cleaning.
My gut feeling is that it may be an issue related to the amount of heat generated by the 4-6H30 tubes. The player gets very hot when it is used. The Phillips transport is supposed to be one of the best and is used by many other manufacturers.

I have put a whisper fan on my player to try to draw away heat more quickly.

As to the soft audio start on some discs, my player does that as well. If you hit reverse on the remote, it will in fact give you the whole beginning without missing a beat.

I have no idea why this is the case but my Astell&Kern AK120 does exactly the same thing with FLAC files!
Obviously someone in design thinks this is a good idea.
Thanks! for sharing- guys.
It is imperative to share both positive & negative experiences when dealing w/ these companies, especially, service/repairs.

Dealers/retailers fall into this topic as well.  Happy Listening!
To answer an earlier question as to why buy Ayon...my CD 2S, although problematic, sounds incredibly musical. That's why I opted to have it fixed.

Glad I did. Enjoy the music!
Let's keep last Ned's message as a conclusion to this subject!!!

Agree with Nedman52. While problematic, the CD2S is incredibly musical, although my analog front end betters it by far. Originally I thought I was the only misfortunate one having trouble with the Phillips drive. My dealer, whom I trust implicitly, said he sold many CD2S`s as well as CD5`s, and no one else had an issue. I thought, maybe I`m doing something incorrectly? In a strange way, I now feel validated after seeing others had problems, though I don`t wish trouble on others. Done rambling for now.

Happy listening.

Going to spin some vinyl! Yeah!

My brother has the CD-2s and I own two CD-1. My brother had to get his player fixed because it wasn't reading the CDs and now I have the same problem. I hardly used the one that doesn't work now so I'm not so sure if it's because of the heat coming from the tubes.

Mine is still cutting off the beginning of the first note occasionally.

Agreed Ayon is a very good sounding player and I'm happy with it musically but this shouldn't be happening. I spent a lot of money for the transport and Sigma DAC.

Also the occasional lemon excuse does not hold water. These are too expensive and not mass produced for there to be lemons.

If there are problems the company should be doing cartwheels and backflips to help people who bought from accredited dealers.

The oh I hope these people just go away and disappear official policy of customer service is extremely unprofessional.



Actually, I am thinking it is because it is not mass produced that the Ayon is problematic. 

I know this is redundant to say, but for the cost of the unit you all should have been receiving excellent customer service at a steeply discounted price.  They know there is a problem with their design and apparently have not been able to adress it.