Aurender N10 sort by artist out of sequence


My Aurender N10 is not sorting my Tidal albums in correct sort by artist sequence. For example, the letter H albums are listed after the letter A and albums in letter C and D are mixed up, etc.   I emailed Aurender Customer Support and also logged an on line support request and waiting for them to respond.

This is the 2nd time this error has occurred on my unit and I am concerned. The first time, Aurender found and deleted the single Tidal album causing the sort problem.  

The incorrect sort occurs when sort by artist is selected. As was suggested, I logged into Tidal on my Mac computer and the sort by artist sequence was perfect. I deleted the Aurender App on my iPad and re-installed. I still have the problem.

Anyone else having this problem? Another other suggestions?  Thanks. 
hgeifman
@hgeifman 

I don’t see any albums out of sequence in my Aurender app. May I ask for one clarification, do you experience sort sequence error on Tidal or albums stored in your N10? 

I do recall you importing lot of Apple Music on to N10 internal SSD, maybe one of those albums contains bad metadata throwing off the sort sequence by artist.....
I logged a support request with Tidal.   I am hoping they can help me identify the corrupted album that are causing this sort by artist problem.  

I am also going to delete the last few Tidal albums I added.   


@lalitk

Thanks.  The sort by albums sequence problem ONLY occurs for the Tidal albums.   The sort sequence for my stored CD albums is perfect.   The first time this happened, one of the Tidal albums had corrupted metadata and Aurender Customer Support deleted it and the problem was solved.  
Tidal Customer Support wants me to log out of my Aurender streaming device used for Tidal and restart it.  There is a tab on my Aurdender settings page that says delete account.   Is this the tab I should use to log out of the Tidal application on my Aurender?  

I DO NOT want to delete my official Tidal account since I only want to log out of Tidal on my Aurender and log back in.  Any thoughts on how to log out of Tidal on my Aurender?   Yes, I emailed Aurender Customer Support for their help.  
Nothing worked. I logged out and back in on the Aurender and there was no sort by artist change. It asked if I wanted to delete content and I said no. Is this correct? I do not want to lose any of my favorites.

As was suggested, I deleted an album with multiple artists and still have the sort by artist sequence problem. I sent a follow up email to Tidal Technical Dept for help. This is frustrating and is probably something very simple to fix once we find it.

Last time, it seemed that was the problem since the Album was "Dvorak -Symphony No. 9 'From The New World' – Slavonic Dances. (Artist is Various Artists)”. Since the Aurender App is sorting by artist name, if the album contains various artists it could throw the sorting off since one artist may have a priority in the metadata from Tidal.

Later today, I will look for additional albums with multiple artists and delete them.

The letter H albums are after the letter A. The Letter B section includes albums starting with B, C and D. Letter C sections includes albums with the letter D. Letter D includes D and E albums. The problem is only on sort by artist and the other sort options are okay.

Any other suggestions? Thanks.