Aurender N10 sort by artist out of sequence

My Aurender N10 is not sorting my Tidal albums in correct sort by artist sequence. For example, the letter H albums are listed after the letter A and albums in letter C and D are mixed up, etc.   I emailed Aurender Customer Support and also logged an on line support request and waiting for them to respond.

This is the 2nd time this error has occurred on my unit and I am concerned. The first time, Aurender found and deleted the single Tidal album causing the sort problem.  

The incorrect sort occurs when sort by artist is selected. As was suggested, I logged into Tidal on my Mac computer and the sort by artist sequence was perfect. I deleted the Aurender App on my iPad and re-installed. I still have the problem.

Anyone else having this problem? Another other suggestions?  Thanks. 

Showing 1 response by lalitk


I don’t see any albums out of sequence in my Aurender app. May I ask for one clarification, do you experience sort sequence error on Tidal or albums stored in your N10? 

I do recall you importing lot of Apple Music on to N10 internal SSD, maybe one of those albums contains bad metadata throwing off the sort sequence by artist.....