Yes, I DID mean ROGER SANDERS! Although I have respect for Mr. West, Roger Sanders is the gem I spoke of. I bought a used pair of EROS MK-Is from a friend. Thus, Roger is making no money on this transaction. When I finally got around to hooking them up to my system (they had been stored in my garage for 3-4 months while I was remodeling a room), I fired up the system and the EROS literally "fired up" as well - a flame shot out of the panel!! I called Roger and he talked me through a repair (which at least fixed the spontaneous combustion problem)!
After the repair, the one panel was still arcing. No problem, Roger Sanders REPLACED BOTH panels with new MK-II panels FOR FREE (didn't even charge me for shipping!!). I then bought the MK-II bass amp/crossover unit and his ESL amp.
When I installed the new bass/amp crossover unit there was a horrible distortion in the panels. No problem. Roger sends a new unit out right away. Guess what? Same problem with the second unit so he sends a THIRD unit. Each time the new unit was bad, I put the older MK-I bass amp/crossover unit back in and it was fine. Last night I hook up the third unit and EEE GADS! Same distortion. At this point I realize there is NO WAY three units can be defective.
Roger calls me at home after business hours and we systematically replace every piece in my system. First, I place Roger's ESL amp in for my Lamms and the problem persists. Thus, back in go the Lamm amps and we bypass the Lamm preamp by going straight into the bass amp/crossover unit [which has its own volume control].
At 10:30 at night, we realize there is an interaction problem between the digital volume control of the EROS MK-II bass amp/x-over and the Lamm L2 Reference preamp. Roger instructed me on how to measure for DC in the Lamm output to determine if it is the problem (which I will do tonight). If it isn't, Roger said he will put the EROS-MKII and the Lamm on the scope and determine what is wrong and fix it for free!
As they say in that Old Milwaukee commercial, IT JUST DOES'T GET ANY BETTER THAN THIS! Roger's speakers, to these ears, sound so wonderful it has been a revelation and his customer service is LITERALLY the best I have ever experienced in ANY industry! This man is a credit to audio and an example of human kindness that should serve as a model to others.