I have a similar problem. Like blindjim above, no response from the company when they are contacted by prospective customer with question.
- 14 posts total
- 14 posts total
More will find out about this lack of support as more people fork over good money for their error prone software which offers no means for resolving client issues .
neither has their forum base support been forthcoming despite several posts I've made there.
their focus seems to be for the Windows platform presently.
their priorities are fixed on selling rather than managing their faulty app.
luckily, Foobar 2000 has been released for the Apple OS in a very limited form. . many of the Windows functions are as yet missing, but all file formats are supporrted and playlist management is working.
the Foobar 2000 audio is on par with the Audirvana $75 app and given the MAC vbersion 2.1.46 is FREE, I'm in.
I intend to keep posting requests for assistance via the contact us email link, and via thier support forum hoping someone will eventually notice.
its a shame a retail entity can get away with selling a product yet refuses to address its customers issues after the sale regardless if it is an 'on shore' or 'off shore' product.
beware Audirvana 3.5 buyers... Windows or Apple OS.
Hey, if it doesn’t work and they don’t respond in a timely manner, it’s $75...move on.
You are posting on a high end audio forum that currently has 2 power cords on the front page for sale for $3200 and $7000....where a new Jazz 180g LP averages $40... $75 is chump change in this hobby.
The amount of time crafting long posts here and emails to AVanna....it’s called Opportunity Cost. Go buy another software platform and be done with it.
Really? this is a ‘high end forum:? posts like your’s makes me wonder some times.
I mean why snipe at a thread which was obviously done long ago, and then bringing nothing positive to the thread?
I was done then, obviously.
you have entirely missed the theme on posts here… having just a couple hundred to your credit its understandable. . or you are an A’virana disciple.
if a thing is bad or becomes bad, alerting others to it is just common decency. as well, informing other members on the how’s and why’s of its negative consequences in your EXP is just being considerate.
it ain’t about the cost… though you seem to think it is OK for someone to keep stealing people’s money at will by implying performance and ongoing support which likely never materializes or occurs.
as its only $75 I suggest you go get it and see for yourself if it lives up to the hype on all mentioned accounts. After all, I could be lying.
Just remember, this thread was done and done months ago IMO!
or it was until you chose to drop by and add nothing but another point to your post creds.
Exact reason I dumped Audirvana and went to Roon. Much happier. Audirvana feels like a one man shop. Waited 6+ months trying to get access to the forum and constantly emailed them to get “approval”. Nothing. Same with couple issues I had. Radio silence.
Roon support has been great and instant access to a vibrant support forum.
just feel like Audirvana stole my $75. Wasted 8 months on them with Zero help/responses.