I've had problems with everyone DHL,Fedex,UPS. The best luck and prices is with the US Post. If its not to big. I watched the fedex clerk drop an audiomeca cd player from counter to floor. Box said handle with care highly fragile electronics. Her quick reply was "thats what insurance is for". I watched the dhl courier pull a piega speaker from the van and let it smash to the ground. Result: Big Damage to cabinet and tweeter.
Audiophiles DO NOT USE DHL-READ MY NIGHTMARE
Just had a nightmare experience with DHL shipping a Wadia 16 from Richmond,Va to South Carolina. Yesterday, the driver came to pick it up and tried to turn his van around where it could not be turned around in a shared driveway, almost ran over my new heat pumps, ran over my neighbors drainage pipe, and then stormed off without picking up the package. I tried to stop him and could not. I called DHL and reported the driver. His manager came to pickup my package. His manager told me that the driver is a hothead sometimes. Great! It was scheduled for delivery today. I told the guy it was a CD player, delicate electronic instrument and the waybill also had that info. My buyer just called me told me that the Wadia 16 arrived and was completely totalled. They had dropped it on its side and broken all the connections on the back. The styrofoam was crushed into powder. I almost feel like they did this intentionally. When I called to report the problem I was told that unless I could produce a receipt that they would not pay the claim as I had it insured for $ 2K. She seemed amazed that a CD player could be worth $ 2K. The way she talked it could be months before I get my money back, if ever. I had thought that DHL was trying to take business from FedEx and UPS and was doing a good job. Obviously, I will never use them again. Also, lost the $ 125 I paid to have the unit shipped overnight and to insure it. This is my first experience like this and I am ticked!!! Beware of DHL. I can understand how accidents can happen but that is what the insurance is for. I just got a poor reception when I called to make a claim. Consider this experience when you decide on your shipper!!!!