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Audiogon members poor packing and shipping damage

Need to get this off my chest and hope it will help other members avoid shipping damage claims. I recently purchased a preamp and a pair of Magnepan 3.7 speakers off Audiogon. I am going to keep this general and leave out the member names. Both items arrived damaged and IMHO the root cause is largely very poor and careless packing.

The 3.7's had the ends of the box secured with one narrow piece of strapping tape on each end which came off during shipping and the ends of the box flapping wide open along with the outer box loose where it should have been taped. With the preamp the seller did not bother to remove the tubes or install the protective screws on the bottom that protect the internals from shipping damage.

In both instances I have taken on trying to get the problems resolved, so far at my expense, and I am just aggravated at having to do this.

I would never think of letting any piece of audio equipment leave my house so poorly packed. I routinely take hours to carefully pack and also to document the entire process with digital pics so if there are any issues with shipping I have good documentation. If you read my feedback it reflects the extra effort I take. No one will ever be able to say there was shipping damage due to my poor packing job and no box I pack is going to arrive open.

I don't know how other Audiogon members feel about this or how many other members have experienced this problem but I just want to point out that sellers have an obligation to the buyers to pack the items correctly. As we all know shipping damage claims are a super pain for all involved and especially the buyer. Right now I've got one claim going with a major shipping company and it will be weeks if I am lucky to get a resolution and my money back and also get the 3.7's back from the factory.

Just a ton of inconvenience and aggravation when I should have been able to unpack, set up, and enjoy.
etmerritt33

Showing 1 response by nonoise

nonoise's avatar
nonoise
10,540 posts
 
Everyone knows that shippers have the potential to really mess things up. Any package should be packed as carefully as possible. You'd have to more than a few screws loose if you just stick something haphazardly in a box and send it on its merry way.

I received something I'd won online that was used but I was happy to get it. The box it came in was bigger than the integrated itself. A few (literally) peanuts were in it. The front panel was hanging on by a single screw. A total of 11 screws were loose in the box and the unit. The unit was open on two corners. The wiring had torn away from the volume pot and there was a huge dent on the back of the unit where the speakers terminals were that matched the dent on the outside of the package where it must have been dropped from a considerable height. The reviewer who had it stated he had reassembled it properly before shipping it. Yeah, right. I was able to resurrect it with the help of a local electronics shop.

Buyer (or winner) beware.

All the best,
Nonoise
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