It's been a little over a month, but I didn't have any problems the last time I called their service department.
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My experience has been pretty good overall.
Calvin is very helpful and straight forward, though can be a little tough to reach at times. Like all companies and folks, I am sure they have their share of slow days and also overwhelmingly busy days. He has usually returned my call within one business day. I will also say that he always takes as much time as you need with any questions and will not rush you off the phone.
I have had good luck over the years but since Leanord retired it seems to be going in another direction, maybe it was a bad day.....One of the reasons I have Audio Research stuff is its so easy to get parts when you need them.....I did find out one thing, that Wadia is now part of Audio Research......
I would give him another try tomorrow. I may have had a power outage or a phone system outage. Although I never have understood why they don't use email, they are usually pretty easy to work with them very good people. I know Leonard is gone, but I have found Calvin very good to work with. And if you can get ahold of Dave Gordon he is excellent as well.
I've called 2-3 times in the last several months about KT120s for my VT200, whether there would be an SE for the CD8 (no), and sending my Ref 3 back for a new display. Prompt answer of the phone and either direct connection or a very quick call back. Informative, engaged, and helpful people. There will never be another Leonard, but that's a different story....
I've known Kalvin Dahl for over 30 years. And Warren Gehl, Doug Wright... they are part of the core group of audiophiles that I hung with for literally decades and they are good people. I've known other people there for 20-25 years and I have a great deal of respect for all of them.
This is a good organization and very successful, like you need to hear that from me :) They are also keeping quite busy! As I understand it, the Italian company that bought them also bought Wadia and has moved the Wadia concern to the same building here in town. I know that act has kept them jumping, but I am confident that they are on a good course.
Well I did get a hold of Calvin and got the part ordered and to give credit told me he was so busy doing inventory that it was just a bad day.....Of course nobody told me about the inventory untel later........Anyway I love my Audio Research (20 pieces)and will maintain it as long as I can buy parts for it.....I also talked to the Wadia person, Jeff ....He was also quite a lot of help, So maybe Audio Research is still the great place it always was.....