Audio interface not recognized

My Presonus Audiobox USB 96 audio interface isn’t getting recognized. I got it to work on my laptop but i can’t get it to work on my primary pc. It just won’t get recognized no matter what I do.
Uninstall/re-install the drivers?  Check if other USB components work on that USB port.  What operating system are you running?  This is more of a PC question and people on this board may not have those skills.
I'm using win10 64bit. I've already tried reinstalling the drivers.
What’s playing at
C:WindowsSystem32control.exe mmsys.cpl sounds