...told me to take it to the tallest floor in my office & take aim & throw it into a dustbin!!!
Don't do it now
Tomorrow is also a good day for it.
I don't know who the importer/distributor is for you in Malasia, but the US importer is great with responding to emails and handling the occasional problem with the RCM. I suggest that you contact them via email at firstname.lastname@example.org and I am sure they will intervene on your behalf. Good Luck - it really is the best RCM, it sounds like you just have had awful dealer service.
Reiner don't even bother to response to the repeated dealer's email not that he didn't try.
Twice he responded to my questions about purchasing 10 unit of AD & whether he thinks service is important for such purchase but when I attached an email detailing my product with my current RCM , he stopped responding.
Thomas, yes , thinking of throwing it from the top floor of my office but it may kill somebody
Syntax, should I just give up & let such person operate & con people of their hard earn money ? Not yet . Let's see whether his reputation is worth something or nothing , or is he honorable enough to be a man of substance ?
So far responded to 2 email on RCM purchase but no response to more than a dozen email including those for his dealer
I'm sorry to hear of your experience with this RCM Audioblazer. I bought my Audio Deske from Cable Co. and it's been working ok. I get concerned about reliability and future dealer/manufacturer support when I read stories like this, especially on such a pricy and highly touted piece of equipment. It's upsetting to hear that Reiner Glass has been avoiding your emails. Maybe he's having financial problems. The right thing to do would be to respond to you immediately and make every effort to either repair or exchange your unit for a new one.
Well, I'll have to say I've been loving mine for a couple years now. I have wondered where to get service when it runs into problems. I bought mine from Steve Dobbins who I believe is no longer selling them. I guess one of the U.S. Distributors would be the one to call. I hope it keeps working and can be serviced. It honestly has been the most lifestyle changing purchase I've made in audio. It's difficult to estimate how much time it's saved me and (knock on wood) it's been about perfectly reliable so far.
No doubt great but the failure rate is so high . Within 3 months , out of about 7 units , was told 5 units failed. As good as it is , it's totally unreliable . When I was in MOC 2015 , I was wondering why would people bother to even consider Audio desk which is so unrealiable & probably has the most unreliable & irresponsible manufacturer I know of . I was thinking , don't these people read ? Well I suppose some people probably are ignorant like me who bought the RCM despite reading bad feedbacks on the reliability of the unit
Here is my experience: As most would find, the two lp "wipers" go out of shape over time and don't perform the function as they did when new. I contacted my dealer, Elusive Disc, in turn, they contacted Ultra Systems. After my posting pictures as requested by ED to US, I was sent two, brand new wipers. GREAT! All I could have hoed for.
I've cleaned about 400 records, it's a wonderful machine, easy and effective. I had a VPI 16.5, used steam and all that, I have re-cleaned
everything, will never go back. I dare say, new records are also helped by the US cleaner. Bought it through Ultra Systems, Robert is super helpful, and very interested in making the experience positive.
I had a number of different RCM started with VPI 17.5, Loricraft, Keith monk, Audio Desk, Amari RW-600 (Chinese copy of the Audio Desk). The most reliable RCM on the list the VPI 17.5, Loricraft, Keith Monk.Of these I place the Loricraft and Keith Monk as the cleanest in doing it's job.
As for the Audio Desk is the most unreliable machine on the planet I have had to send it back 6 times to the manufacture and every time he sends me a new machine, till the point it was costing me for shipment, that I sold it off, hear good things about it as reliable but most of these people are to proud to admit that their RCM have been giving problems either the earlier models serial number or the latest so call up grade had lots of problem. Same goes for the Amari RW-600 which I had 2 problems in a span of 6mths. That I ask for a replacement Amari RW-800 as a simple ultra sonic machine.
Oh! and one point I like to make is the Audio Desk and Amari RW-600 are not true Ultra sonic machine I have not found a transducer in any of the models. No ultra Sonic amplifiers, as compared to the KL Audio and the RW-800. I have ordered the KL Audio will be in next week. So will see how reliable their machines are.